Delivery & Returns
Standard UK Delivery
Our standard delivery is usually despatched within 2-5 days at a flat rate of £2.95, via Royal Mail 2nd Class (‘Signed For’)
An express delivery option is available at checkout for delivery within the UK and is usually despatched in 1-2 days (although we aim to despatch within 24 hours) by Royal Mail 1st Class ( 'Signed For').
Express delivery is charged at £4.95 per order (up to 2kg).Orders for delivery within the UK are sent by Royal Mail 1st Class 'Signed For'
All parcel sent via Royal mail signed for require a signature on delivery. If nobody is at home to receive the package, it may be left with a neighbour (in line with Royal mail terms of service)
We deliver to a range of countries outside of the UK. Orders for delivery outside the UK are sent by Royal Mail, but handled by your local postal service within the country of destination. Delivery times vary and are estimated on the Royal Mail website (http://www.royalmail.com/personal/international-delivery/international-checklist). Any applicable customs or import duties are the responsibility of the purchaser.
We deliver to the following countries in Europe, at a rate of £10 per order (upto 2kg):
- Czech Republic
- Isle of Man
- San Marino
- Vatican City
We deliver to the following countries outside of Europe, at a rate of £12.95 per order (upto 2kg):
- New Zealand
For all deliveries, if your order exceeds the mail limits we will contact you if any additional payment is required. Generally two pairs of shoes can be sent before the 2kg Limit is reached (depending on size and weight of shoes)
We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days of the date of despatch. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deem lost in transit by Royal Mail or the relevant delivery company.
Wrong size, not the right colour – whatever it is, we are happy to help you to find the right product!
You may return unused items up to 28 days from receiving your order. If the fit is not right, we’ll gladly exchange your purchase for another size or design to the same value.
All returns should be sent in original condition and with the undamaged manufacturers box, protected within a postal box (failure to protect the manufacturers box may impact our ability to offer a refund).
Please send all returns to:
Babymonsters Ltd, 21a The Avenue, Radlett, WD7 7DQ.
Please note that the customer is responsible for all postage costs incurred when returning Products. Babymonsters will not offer a refund on returned Products, which are lost or damaged in the post. We strongly recommend that Products are returned using registered post and that you keep your proof of posting certificate.
Refunds can take up to 14 days to process.
Please note: Items purchased during a promotion or sale are non-exchangeable. In the unlikely event of a quality issue please refer to RETURNING FAULTY ITEMS section below and contact Customer Services.